Who you are buying from, and where it ships from
OligoDirect is an American brand. The company you contract with, and pay, is our Hong Kong selling entity — set out below. Brand and selling entity being in different places is the ordinary shape of an international supplier, and we would rather you read it here than discover it on the invoice.
SINO GENOMICS TECHNOLOGY LIMITED. This is the entity that issues your invoice, the entity you are contracting with, and the entity you pay.
Payment is made to a Hong Kong bank account in USD. We say so here rather than letting it arrive as a surprise on the invoice: the brand is American, the company that sells to you is in Hong Kong, and those are two different things by design — the same way most international suppliers are set up.
Orders to Asia-Pacific destinations are dispatched from Hong Kong. Orders to all other destinations are dispatched from the point of manufacture.
Country of origin is declared on the commercial invoice for each lot, according to where it was manufactured. Dispatching from Hong Kong does not change it, and being an American brand does not make the goods American-made.
Placing an order does not charge you. The total at checkout — goods and shipping, with duty and GST included for Australia and New Zealand — is the amount to pay, and nothing is charged until you pay it. If a sequence cannot be made as ordered, we tell you and adjust or refund.
These terms are governed by the laws of Hong Kong SAR.
Terms of sale
These terms apply to every sale made through this site. The seller is SINO GENOMICS TECHNOLOGY LIMITED, trading as OligoDirect: the company that issues your invoice, the company you contract with and the company you pay.
Everything supplied by OligoDirect is for research use only. Not for diagnostic or therapeutic procedures, and not for administration to humans or animals. The one exception is IVD-grade oligos, supplied under a written specification agreed for the project as components for your own validated in-vitro diagnostic procedure; we do not supply finished diagnostic devices.
Prices on this site are list prices in USD, before shipping. Shipping is shown in the order builder, the basket and at checkout before you order, and it is free once an order is large enough; to Australia and New Zealand it includes customs clearance, import duty and GST. The price on your order is the price that applies to that order, even if the list changes afterwards.
Custom-synthesised products are made to your sequence and cannot be resold, so they are not returnable, with one exception: if a lot misses its stated QC specification we remake it and ship the replacement free of charge, with no evidence required and no need to return the original — or refund it, whichever you prefer. "Stated QC specification" means the figures printed on that lot’s COA: measured mass within ±0.1% of theoretical, quantitation within ±15%. Sequence-fixed catalogue items can be returned within 30 days in unopened original packaging.
You are responsible for confirming that your sequence and its intended use are lawful where you are. We screen orders against controlled sequence lists and will decline anything we cannot lawfully supply.
Payment is due in full before dispatch. We do not offer credit accounts or payment terms. A purchase order number supplied with an order is reproduced on the invoice for your records; it does not create a credit arrangement. Quotations are valid for 30 days from the date of issue.
Privacy
We collect what is needed to quote, make, ship and invoice: your name, institution, email, delivery address, the sequences you order, and whatever tax identifiers your jurisdiction requires.
We do not sell personal data and it does not go to advertising networks. It is shared with the manufacturing, courier and payment providers who have to see it to fill the order, and with the messaging service our order desk uses to pick up your questions and requests — your name, contact details and message text, never your sequences, which are withheld before anything is sent there. Nobody else.
Write to support@oligodirect.com and we will send you a copy of what we hold, correct it, or delete it. Accounting records and the QC traceability of a shipped lot are kept for the statutory period; those we cannot delete early.
No advertising or cross-site tracking cookies on this site. Request logs are kept for security and capacity planning.