Company

Company overviewAbout OligoDirectWho you are buying fromTerms of salePrivacy

Who you buy from

An American brand, priced and invoiced in USD.

Sold and invoiced by our Hong Kong entity; payment is made to a Hong Kong bank account.

Support

QC, mass spec and COAShipping, lead times and customsStorage, resuspension and handlingSequence confidentialityFree design helpAsk a questionTrack an order

Every order carries

Your price before you commit

MS and COA with every order

Sequences are never retained

Remake or refund on failed QC

Ordering

How ordering works

Four steps. The price you see on this site is the price you are quoted.

01

Put it in the order form, or just describe it

If you have sequences, paste them and the price updates as you type. If you do not, say what the experiment is. A gene symbol and a species is enough to start.

02

We come back within one business day

Itemised against the list on this site, so every line can be checked against a public page. Catalogue items are priced instantly. Custom and heavily modified constructs go past a synthesis chemist first, because that is where the surprises are.

03

You confirm, and it goes into synthesis

We do not publish a lead time. Our manufacturing partner quotes a turnaround once it has seen the order — length and the modifications decide it — so a figure printed before you have ordered would be a guess. What you get instead is a date on every stage, on the tracking page, and PAGE purification or more than two modifications will always take longer than a desalted primer.

04

It arrives dry, with its paperwork

Lyophilised, at ambient temperature, no dry ice. The mass spectrum and the certificate of analysis are issued with the shipment rather than on request.

Two routes

Who is placing the order?

That question decides the route, not the size of the order. Both end in the same place.

Your purchasing department is

Take a quote. It carries a number, holds the prices for 30 days, and lists everything your finance office needs. Hand it over and your purchasing manager places the order against the quote number, either settling it directly or raising a purchase order first and being billed afterwards. Institutions outside the United States often need a pro-forma invoice before a PO can exist; this quote is laid out to serve as one.

Build an order, then take a quote

You are

Go straight through. Delivery details, settlement terms, done. No quotation step in between, which makes this the faster of the two. If your institution still wants a purchase order number on the invoice, put it in at checkout and we will print it there.

Build an order and check out

Start from a gene, not from a sequence

You do not need to arrive with a sequence in hand.

Pick the species and the experiment on the order-by-gene page, put in the symbol, and the products that fit appear ready to configure — your price shows as you build the order. You order the product; the design comes back with the reasoning — target region, Tm, amplicon, why that region — and nothing is synthesised until you have seen it.

The design happens when you order rather than coming out of a lookup table, because a stored sequence that was correct against an old genome build, or that matches a paralogue, will cost you an experiment. One business day is a reasonable price for not finding that out at the bench.

Order by gene

No sequence yet? Tell us the experiment.

For when you have a target and a plan but nothing to paste yet. We design it, price it, and send both back within one business day — no charge, no obligation.

If you already have the sequence, you do not need this form. Put it in the order builder — anything we cannot price automatically goes into the same order marked Quoted, and we come back with a figure for those lines. You do not have to describe it twice.

Cases we specifically want to see rather than turn away:
  • RNA oligos longer than 60 nt
  • More than four modifications on one oligo
  • Oligo pools and multiplex panels
  • Plate-based orders with per-well normalisation
  • Anything you want a second pair of eyes on before you spend money
What are you trying to make?

Where to send it back

Your sequences are used to prepare your design and your order, and for nothing else — see sequence confidentiality.

Help

OligoDirect support

Ask a person

Write a line and a person answers — normally within one business day. No bots, no ticket queue. The reply waits for you here on the site, not in your inbox: come back to any page and this panel will tell you.

Talked to us before? Open that conversation.

Prefer your own mail client? support@oligodirect.com reaches the same people.